To our valued patients – a message regarding COVID-19

Temporary practice closure

Due to the interest of community health and for the safety of our staff, our patients and their families, we will temporarily close all Core Dental practices from Wednesday 1 April 2020 for a period of three months. We will be guided by the Government and reopen as soon as we are able to safely do so.

Our team have been working hard to reschedule all appointments and we sincerely appreciate your understanding whilst we work through this. Should you have an appointment scheduled in the coming months, we will be in contact with you regarding your future appointment dates over the coming weeks. 

Emergency Treatment

To limit transmission risk for COVID-19, dental practitioners are subject to restrictions and are only able to provide dental treatment on an urgent basis. The Australian Government, through the Department of Health, has released temporary obligations that requires us to see patients only in specific emergency situations.

While the practice is closed, we have made arrangements for our patients requiring urgent dental work to be cared for at Smile Solutions by board-registered general and specialist practitioners. Smile Solutions is based in the Manchester Unity Building, 220 Collins Street in Melbourne CBD.

What constitutes a dental emergency will be evaluated by the Smile Solutions dental practitioners, in line with the regulatory guidelines.

In the event of a dental emergency, contact the Smile Solutions team on 13 13 96.

During the temporary closures, please also take extra care of your oral health. To assist in looking after you, we encourage you to visit our practice website at www.coredental.com.au, which has additional information on how you can maintain your dental health.

For our orthodontic patients

In addition to the above information, we know our orthodontic patients may have some questions about how your (or your child’s) orthodontic treatment is affected in this period. We are putting together a range of information on our website to assist you during this time.

The practitioners at Smile Solutions will also be available for orthodontic emergencies where treatment is urgent as explained above.

While we cannot proceed with standard orthodontic appointments at this time, our team will continue to be available to assist our patients during this closure. Please be reassured that your orthodontic treatment can continue during this temporary closure and we have some capacity to review treatment remotely and give guidance as needed.

We ask that, wherever possible, all orthodontic queries be directed to our dedicated email address at ortho@coredental.com.au. Please provide your name, the Core Dental practice you attend, your treating orthodontist as well as a photo showing the relevant treatment issue and an outline of your concern or question. Our team will be monitoring this email and will get back to you as soon as possible.

Contact us

For all our valued patients, we are still available for you if you have any questions and can be contacted via email at the below email addresses for each of our Core Dental practices.

Core Dental Berwick – berwick@coredental.com.au
Core Dental Caroline Springs – carolinesprings@coredental.com.au
Core Dental Carrum Downs – carrumdowns@coredental.com.au
Core Dental Epping – epping@coredental.com.au
Core Dental Southbank – southbank@coredental.com.au
Core Dental South Melbourne – southmelbourne@coredental.com.au
Core Dental Wyndham – wyndham@coredental.com.au

Thank you

Thank you for your understanding as we continue to respond to the COVID-19 pandemic. Please stay safe and healthy, and we look forward to seeing you soon.

With very best wishes,

The Team at Core Dental Group