We’re committed to providing high-quality care in a professional and respectful environment. Here’s what to know before your visit.
Patient Information
We are a private dental practice, and payment is required on the day of your appointment. This applies to all patients, including those claiming through third-party providers such as TAC or WorkCover. Future third-party appointments depend on circumstances of approval.
For your convenience, we offer on-the-spot claiming via HICAPS and accept all major credit and debit cards.
Appointments require a deposit at the time of booking. This will be applied toward your treatment on the day of your visit.
If you need to cancel or reschedule, your deposit will be fully refundable only if we receive at least 24 hours’ notice. If less than 24 hours’ notice is given, or you do not attend your appointment, the deposit will be forfeited and a cancellation fee may apply.
Following your appointment, your deposit will either be:
- applied toward your treatment on the day, or
- held in credit for future visits – at your discretion.
If you are attending a complimentary consultation, your deposit will be refunded in full at your visit.
For appointments booked over the phone, a secure payment link will be sent via Podium. Please note: your booking will not be confirmed until the deposit has been received.
To cancel or reschedule, please contact our team on 13 13 16.
Before Your Appointment
- After making an online booking, a member of our team will send you a link to complete our new patient form.
- Please complete this form before your appointment, or arrive 10 minutes early to complete it at reception.
- If you have private health insurance, please remember to bring your physical or digital membership card with you.